CONFLICT RESOLUTION & MEDIATION
ORGANIZATIONAL PROFILE

Billions of pounds are lost to British business due to conflicts in the work place, which result in the absence of individuals from work and costly litigation. Much of the trauma and economic loss resulting from such conflicts can be avoided through the use of effective conflict resolution and mediation.

Mediation is a process of conflict resolution, whereby the mediator intervenes in the dispute with the authorization of both parties. Mediators both acknowledge and value the self-determination of both parties in the dispute, recognizing the participants needs, cultural differences and variations in personality and style.

Mediators bring with them the necessary understanding, skills, training and experience to help de-intensify conflict situations and offer the necessary support and guidance to both parties so that they are able to reach an acceptable solution to workplace conflicts.

Raven Consultancies assists both parties to define and clarify their issues and subjective perspectives, to reduce obstacles to communication, explore possible solutions and where appropriate to reach a mutually acceptable compromise.

Through mediation, we provide the opportunity to express differences and improve relationships and understanding, whether or not an agreement is reached between parties. We ensure impartiality and the reduction of any conflict of interest, often not achievable through in-house resolutions resulting from HR protocols.

JOB ANALYSIS

PSYCHOMETRIC TESTING

PERSONALITY PROFILING

COMMUNICATION SKILLS

NEGOTIATION SKILLS

TEAM BUILDING

INSTRUCTIONAL SKILLS

MEDIATION

LIFE COACHING

STRESS MANAGEMENT

IN-HOUSE COUNSELLING

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