Billions of pounds are lost to British business
due to conflicts in the work place, which result in the absence of
individuals from work and costly litigation. Much of the trauma and
economic loss resulting from such conflicts can be avoided through the
use of effective conflict resolution and mediation.
Mediation is a process of conflict resolution, whereby the mediator
intervenes in the dispute with the authorization of both parties.
Mediators both acknowledge and value the self-determination of both
parties in the dispute, recognizing the participants needs, cultural
differences and variations in personality and style.
Mediators bring with them the necessary understanding, skills, training
and experience to help de-intensify conflict situations and offer the
necessary support and guidance to both parties so that they are able to
reach an acceptable solution to workplace conflicts.
Raven Consultancies assists both parties to define and clarify their
issues and subjective perspectives, to reduce obstacles to
communication, explore possible solutions and where appropriate to reach
a mutually acceptable compromise.
Through mediation, we provide the opportunity to express differences and
improve relationships and understanding, whether or not an agreement is
reached between parties. We ensure impartiality and the reduction of any
conflict of interest, often not achievable through in-house resolutions
resulting from HR protocols.